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Hotline & Repair CentersMore

  • Argentina

    011-5258-8229

  • Australia

    1800 218 730

  • Canada

    1-888-841-5371

  • Austria

    +43 13602774780
    (Opening hours from 9 am to 6pm,
    from Monday to Friday)

  • Brazil

    Rio de Janeiro:3513-0614
    São Paulo:3014-0514
    Belo Horizonte:3515-0114
    Rest of Brazil: 0800-941-9822

  • Belgium

    (+32)026263841
    (Opening hours from 9am
    to 6pm, from Monday to Friday)

FAQMore

SupportMore

Case StudiesMore

Case 1: The air conditioner can’t be turned on at all.

Check to see if there is power supply to the air conditioner. If there's no power supply to the unit, insure the fuse or circuit breaker is ok. If there's still no power after confirming the fuse and circuit breaker, you need to check the power supply to the socket.
If there is power supply to the unit but the unit can’t be turned.

The possible cause is:

  • Broken or burnt of wiring.
  • PCB or Thermostat fail.
  • Compressor.
  • Selector switch .(For window type)
  • Overloads.

Case 2: The remote controller can’t start the machine.

1) Use the emergency switch to start the machine.If it is normal.

The possible cause is:

  • Remote receiver broken.
    Check and/or Replace the remote receiver.
  • Remote controller broken.
    Check and/or Replace the remote controller.
  • Battery in remote controller run out.
    Check and/or Replace the battery.

2)If the emergency switch can’t start the machine
See Case 1

Download CenterHotline: 86-0760-87821508Email: ac_tech_service@tcl.com

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